Why do we call ourselves “Your IT Guardian Angels”?

• We watch over your computer network to ensure all is well.
• We genuinely care about your IT well-being.
• We provide guidance in making the best choices for your IT investments.
• Angels are thought of as living in the clouds, just as many of our services are cloud-based.

Secrets to Our Success

Proactive approach and fast response so you can keep working 

Our clients compliment us most on our fast response and resolution to service requests. With our sophisticated Network Monitoring and Management software, many issues are resolved before they affect our client’s network.  If we need to perform service, most problems can be resolved via remote connection over the Internet.  We have a number of options for contacting our HelpDesk.  If a phone call is your preferred method, 93% of calls are answered live within 60 seconds. 

Accountability

There’s nothing more frustrating when dealing with IT issues as when problems or questions are left to “linger”; either partially resolved or not at all.  At BSC, our mission is to deal with issues and questions head on until they are resolved or answered, and in a timely fashion.  If we don’t have an immediate resolution or answer, we’ll do the research required to get you one; no nonsense, no avoidance. 

Advice

The IT world is a mysterious and intimidating one for the majority of people.  We work to de-mystify that world by educating our clients and prospects about new technologies and options so they can make informed decisions about their IT investments.  That education is provided through meetings, training sessions, blogs and newsletters.  We also help with equipment replacement planning for budgeting purposes and advise on IT best practices and policies.

An informed client is our best client.

Establishing Trust

When considering an outsourced IT support company, you will likely be asking yourself: Can I trust them?  Are they going to sell me something I don’t need?  Will there be unexpected fees?  Will they complete work in a timely fashion?  Will they have my best interests at heart? Will they deliver on their promises? 

These are indeed questions you should be considering before hiring outsourced IT support.  After all, you will be putting the management and safeguarding of your most critical and confidential data in their hands. 

How does BSC Solutions Group develop trust with our clients?

• We provide very clear written details about what is and isn’t included in our services so surprises are eliminated.
• We recommend solutions that are in our clients’ best interest; not based on our own agenda.
• We provide detailed reports allowing our clients to see the full value they are receiving.
• We consistently follow through with what we say we’re going to do.
• We are always easy to contact.
• We enter every business relationship with a long term partnership in mind.

Don’t just take our word for it.  Read our Client Testimonials or ask to talk to any of them directly. 

Cyber Security Solutions to help keep you protected

A firewall and antivirus software are no longer adequate to keep your data and computer network secure. Cyber Crime has reached epidemic proportions and will continue to grow and become more sophisticated. There’s also the need to protect your data from within. These facts mean that your IT support team must be on the cutting edge of what is required to keep the bad guys out. We’ve developed the expertise, tools and services to do just that; and our research never stops.