IT Support Policy During COVID-19 Virus Period
At this time of public health concern, we wish to reassure all our clients that BSC is well equipped to continue providing our network monitoring, maintenance and management services. Our support team will continue to be available to assist with issues that may arise, whether you are working from the office or from home. You can contact our Helpdesk by phone or email in the same manner as before.
One change we are implementing, however, is that we will not be making unnecessary on-site visits to client sites until further notice. This includes weekly scheduled visits, on-site installation of new computer equipment and in-person IT Review Meetings. Any computer equipment ordered will be drop-shipped directly to a client’s office and configured remotely, with the assistance of an on-site client employee. If an on-site visit is requested, we will review each request on a case by case basis and attempt to develop a remote support alternative. On-site visits may still be performed at our discretion.
As soon as the Canadian government advises that the risk of COVID-19 has subsided, we will return to normal operations. Let’s all hope that day will be soon.
March 16, 2020 8:46:00 PM