Microsoft Teams Phone: Future Proof

Cell Phone

Effective communication and collaboration are vital for the success of any organization. With the increasing adoption of remote and hybrid work models, businesses need flexible and reliable communication solutions. Microsoft Teams Phone is the ideal solution to address these needs.  This business phone system is available as an add-on service with Microsoft 365 plans that include “Teams”.

Let’s explore the benefits of Microsoft Teams Phone and how it empowers organizations to connect and collaborate effectively.

Unified Communication Platform

Microsoft Teams Phone unifies voice calling, video conferencing, instant messaging, and file sharing. With a trusted Microsoft cloud-based call control system that handles the majority of Microsoft Teams’ telephony workload, it makes many calling capabilities possible.

Seamless Integration

With the Teams Phone and Calling Plan, any size organization can get a modern phone system that integrates with Microsoft 365.

Advanced Calling Features

A wide range of advanced calling features that enhance communication capabilities are included. Some key features include:

Call Transfers: Users can easily transfer calls to colleagues or other departments, ensuring seamless communication flow.

Auto Attendant: Teams Phone allows customized call routing and automated attendants to handle and direct incoming calls efficiently.

Voicemail: Voicemail functionality provides access to messages from anywhere from any device.  Voicemail to email makes messages easily accessible. 

Call Queues: Organizations can set up call queues to distribute incoming calls evenly among team members, reducing wait times and improving customer service.  Music on hold, custom greetings and shared voicemail capabilities are some options. 

Call Recording:  There is the ability to record calls for future reference or compliance purposes. 

A more extensive feature list can be found here:

Feature and Security Updates

With Teams Phone, you’ll always have access to the latest standard feature releases and security updates as part of your monthly, per user subscription fee.  Unlike a traditional PBX phone system, you’ll never need to upgrade the hardware or software in order to get more modern features.   

Mobility and Flexibility

Teams Phone offers mobility and flexibility, enabling employees to stay connected from anywhere. With the Teams mobile app, users can make and receive calls, join meetings, and collaborate on the go. Whether working remotely or on-site, Teams Phone ensures that employees can communicate effectively, regardless of their location or device.

Customers who want a traditional phone experience can choose from a variety of desk phones supported by Teams. Microsoft is collaborating and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a broad portfolio of desk phones and conference room audio devices in order to deliver a high-quality and dependable Teams experience on phones.

Adding to the flexibility of this phone system is that it is so easily scalable, no matter how quickly or how large your business grows. 

Cost Savings

By moving to Teams Phone as your cloud-based communication solution, organizations can achieve cost savings.  The need for traditional phone systems and associated hardware is eliminated, reducing upfront infrastructure costs. Additionally, existing phone line carrier fees are eliminated since your calling plan is provided by Microsoft.  Teams Phone operates through Voice over Internet Protocol (VoIP), so would leverage existing Internet connections.

Enhanced Collaboration

 Collaboration is facilitated by enabling users to seamlessly transition from calls to video conferences or screen sharing.  High-quality audio and video calls are supported.  Integrated collaboration features, such as shared file access and co-authoring within Teams, foster real-time collaboration and enhance productivity.

Microsoft Teams Phone revolutionizes communication and collaboration within organizations by providing a unified and feature-rich platform. With its seamless integration, advanced calling features, mobility, cost savings, and enhanced collaboration capabilities, Teams Phone empowers organizations to streamline communication, improve productivity, and adapt to the changing needs of the modern workplace.

BSC Solutions Group is experienced in migrating organizations to Microsoft Teams Phone.  Contact us today for more information or request a quote here.