IT SUPPORT

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30+ Years of providing IT Support, IT Services & Managed IT to Organizations across the GTA

IT SUPPORT SERVICES

Fast, reliable support

Technology is evolving at lightning speed and as a result, cyber security risks are increasing. Managing your computer network has now become much more complex and is often too much for a business to handle on a daily basis. When you’re simply trying to grow your business to its full potential, trying to learn how to manage and maintain an IT system can very easily result in lost hours of productivity. This can quickly impact your business goals and efficiency.

 It’s Time to Contact Us If:

  • You are frustrated by the slow response times of your IT support services in responding  to or resolving your issues. Waiting for days or weeks to get help is simply not acceptable.
  • Your company has grown, and your IT support needs are changing. If you feel that you’re outgrowing – or have already surpassed – your current IT support company’s solutions and expertise, call us.
  • You need to upgrade from that one person you call when you have a problem. You feel like it’s time to graduate to a full IT support team who can masterfully handle your growing networking needs. Locally based, we’ve been providing IT support in Toronto and the GTA since 1989.
  • You’re worried about cyber security, have had a close call, or have already experienced a ransomware attack or a website hack. It’s time to boost your data and network protection to future-proof your company’s Information Technology.
  • You want to start and end your day with total confidence, knowing that someone always has a watchful eye on your computer network. You also want to know that your IT support team can leap into action at the first sign of trouble.
  • You would like to have IT Support in Toronto that is always available to offer advice on your options and  making the most of your IT investments.

Let's Talk

about your IT Support needs

Stop struggling with your computer network problems.  Just as you’d hire an accountant to assist with your taxes because you don’t know all the ins and outs of the tax system, you need expert IT support to help implement and maintain today’s current technologies for your business.  It takes strategic IT support to keep all systems running effectively.  Our friendly and skilled team of Toronto-based managed IT support specialists will reduce the stress, risk and expense of maintaining your computer network single-handedly.

It can be hard to juggle everything in your life! If you’re looking for a way to save time and effort, while ensuring an efficient and secure computer network, we have a solution for you. We can help solve all of your problems through our managed IT support packages that are tailored to meet your organization’s needs and provide future proof solutions that can grow with your company.

how it works

Our Managed IT Support Approach

1. Network Assessment/Audit

We need to know where we’re starting from to know where we’re going, so the first step is to fully understand all aspects of your computer network and systems. Don’t worry about being bogged down trying to gather these details for us. For the most part, we can gather them on our own during a site visit, using our software tools. All data gathered is analyzed and a summary report is prepared including our observations and recommendations (short term, medium term and long term).

2. Onboarding

On-boarding involves first deploying our monitoring and management software to all Servers, desktops, laptops, printers and other network devices. This is critical for providing us with email alerts should anything on your network start misbehaving. It also allows us quick remote access to any of your computers in order to provide service and gives us remote central management capabilities. The onboarding process typically also includes deploying our integrated virus & malware protection solution plus Windows and third party patch management.

3. Network Optimization

There is typically some initial network cleanup work to be done to ensure everything is set up according to industry best practices. This helps you and us, to feel comfortable that the network is as secure and reliable as it can be.

4. Project Work

The Network Assessment will usually identify some projects recommended for the short, medium or long term. Detailed fixed price quotations are provided for any projects it is agreed should take place in the short term (or longer term for budgeting purposes). If approved, these are carefully planned and executed with minimal disruption to your network in mind.

5. Ongoing Services & Support

Once on-boarded, ongoing monitoring, maintenance, support and service (remote or on-site as required) can begin. Options to request support include phoning our Helpdesk, emailing our support team or simply generating a ticket by clicking on our IT Support Panel icon which can be deployed to your desktop.

6. Regular IT Review Meetings

IT Review Meetings are conducted to review reports on your network health, provide updates on new technologies, keep abreast of what’s happening in your business and to get feedback on how we’re doing.

Our free initial consultation with one of our experienced IT consultants can be held either over the phone, via a virtual meeting, or in person, depending on what you prefer. This will not be a sales call, but rather a  meeting to learn more about what your challenges are and why you are seeking IT support. 

This call is to help you decide whether we’re the right managed IT support company for your needs – and there’s absolutely no pressure.

If your company is looking for IT support services in Brampton, Mississauga or anywhere else in the Greater Toronto Area, get in touch and we’ll prove why we’re the right solution for your organization’s IT needs.