How Artificial Intelligence Is Transforming Businesses in 2021

Artificial Intelligence

Artificial intelligence (AI) has been a hot topic for scientists since English mathematician Alan Turing published his paper titled “Computing Machinery and Intelligence” in 1950. Minsky and McCarthy, two of the fathers of the field, referred to artificial intelligence as any task performed by a machine that previously would have required human intelligence. Over the past few decades, AI has become infused into our day-to-day lives—from Amazon’s “Alexa” and Apple’s “Siri” to spam detection software, and so much more.

Artificial intelligence has numerous applications for businesses and organizations across all industries. Read on to learn more about how AI is transforming business practices.

Automated Customer Service Agents

Customer service is a key component of any business—in fact, good customer service typically generates repeat business from 81% of customers! Artificial intelligence software can be used for customer service purposes, improving customer satisfaction while also streamlining the process. The AI agent learns information about the customer and their concern, then consolidates this data so that the business can quickly and efficiently provide the customer with a resolution.

Sales Process Automation & Insights

Many businesses rely on lead generation software and customer relationship management (CRM) systems to capture insights about their current and potential customers. Artificial intelligence is a key component of these systems, providing detailed information about customers and suggesting the next steps to sales representatives. AI can also be used for automation systems, triggering actions based on real-time customer activity.

Automated Threat Detection

It’s no secret that computers can gather, process, and act on information far faster than a human can. Many government agencies and organizations rely on artificial intelligence software to identify threats to databases, websites, networks, and more. Spam filters and antivirus solutions are one such example of artificial intelligence in action.

Fraud Detection

Insurance agencies, banks, and credit card companies benefit heavily from AI’s ability to identify and flag fraudulent transactions. Artificial intelligence software can be taught to search for abnormal processes using rule-based learning, effectively reducing the incidence of fraud.

Automated Maintenance Reporting

Artificial intelligence isn’t just for office-style businesses in the finance and government sectors. Manufacturing businesses can also take advantage of AI technology, especially concerning scheduling maintenance. Artificial intelligence systems can learn and predict potential machinery breakdowns, saving money on maintenance and reducing the risk of downtime.

…And So Many Other Uses

Artificial intelligence has a wide range of advantages, with businesses across all industries reaping the benefits. In addition to the uses outlined above, AI can be used for:

  • Diagnostic software
  • Fleet management
  • Logistics
  • Public safety
  • Claims processing
  • Technology automation

The list truly does go on and on!  However, it’s important to ensure you have the right infrastructure in place before adopting and implementing AI solutions. That’s where we come in.

At BSC Solutions Group, we have been providing businesses with the network, IT support, and cybersecurity solutions they need to bring their operations into the digital age. Visit our website to learn more about our services, or contact us today to book a free consultation!