Current Opportunities
Who are we?
We’re BSC Solutions Group, and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge. We are a Microsoft partner providing solutions based our M365 and other cloud cybersecurity services. We continually research new products and services such as emerging AI services for our clients, including Microsoft Copilot.
We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for help with Account Management and lead generation.
You’ll work with our team to provide account management and sales ideas and then work together to execute them.
If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.
Who are you?
You’re a people-person with strong attention to detail and a curious mind. We need a motivated individual to help us continue with our growth. If you possess not only account management expertise but also an interest in computer technology, then we want to hear from you.
You are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike.
You love to learn, we all do.
Why choose BSC Solutions Group?
We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing team.
- Professional development and training opportunities.
What you’ll be doing
Client Account Management:
- Conduct account reviews with clients, presenting standardized reports and discussing new business opportunities.
- Ensure regular client touches to maintain strong relationships, working closely with the marketing team.
- Document client interactions and processes to ensure consistency and quality.
Lead Generation:
- Execute focused direct mail campaigns and follow-up phone calls to qualify leads.
- Conduct new prospect meetings and sell IT assessments or audits to potential clients.
- Convert IT assessments into customers with a high success rate.
Sales Department Organization:
- Help structure the sales department, defining client touch frequencies and ensuring regular interactions based on client value.
- Implement structured processes and documentation within the sales department.
Client Touches and Relationship Building:
- Organize and define the frequency and type of client interactions, including emails, phone calls, video recordings, and in-person visits.
- Build strong relationships with clients, particularly higher-tier clients, through quarterly business reviews and appreciation visits.
Transition Plan:
- Work alongside the current account manager to ensure a smooth transition and proper training.
- Maintain continuity in client account management during the transition period.
Working with us
- This is a full-time, permanent position, with a flexible schedule, during our working hours, Monday to Friday, 8:00am to 5:00pm.
- Potential for hybrid schedule
- Potential for some networking events outside of regular hours
- Generous benefits package
- Onsite parking
This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products such as Copilot, and build a meaningful career in a highly varied and interesting role.
Qualifications
- Proven experience in account management, sales, or a related field.
- Strong communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Proactive and organized approach to work.
- Experience with lead generation and sales processes.
- Familiarity with IT services and solutions is a plus.
How to Apply
We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
Who are we?
We’re BSC Solutions Group, and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge.
We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for a new Help Desk Technician. If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.
Who are you?
You’re a service oriented, help desk specialist looking to grow your skills and experience with a company that values your contributions. You love helping clients succeed, and ensuring they always receive the best service possible.
You’re familiar with ticketing systems, and are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike.
You love to learn.
Why choose BSC Solutions Group?
We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get:
- $55,000 to $60,000/year commensurate with experience.
- Comprehensive benefits package and vacation.
- Flexible remote / in-office work schedule.
- Constantly explore cutting edge technology with a focus on infrastructure and cybersecurity.
- Fun and friendly team-oriented work culture.
What you’ll be doing
- Work with our ticketing system to ensure that every request is addressed as soon as possible.
- Answer incoming client calls, triage the issue, and resolve remotely.
- Create / administer Office 365 accounts, install and support popular applications, respond to infrastructure and cybersecurity alerts, troubleshoot general IT issues.
- Prepare new computers and other products for delivery to clients.
- Deliver new computers to clients and configure on network
Working with us
This is a full-time permanent position, working Monday to Friday, 8:00am to 5:00pm.
This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products, and build a meaningful career in a highly varied and interesting role.
Qualifications
- Experience working in an IT support or help desk role.
- Experience working in a customer facing role.
- Experience working with ticketing software, i.e. Autotask.
- Intermediate level skill with Office 365.
- Post-secondary degree or diploma in IT, networking or similar.
How to Apply
We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
Who are we?
We’re BSC Solutions Group, and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge.
We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for help with Ethernet cabling for computers, IP Phones and camera installations. If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.
Who are you?
You’re a service oriented, cabling / help desk specialist looking to grow your skills and experience with a company that values your contributions. You love helping clients succeed, and ensuring they always receive the best service possible.
You’re familiar with ticketing systems, and are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike.
You love to learn.
You’re familiar with Ethernet cabling and Working at Heights.
Why choose BSC Solutions Group?
We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get:
- $50,000 to $65,000/year commensurate with experience.
- We supply training for Working at Heights / Lift truck operation
- We supply the tools
- Constantly explore cutting edge technology with a focus on infrastructure and cybersecurity.
- Fun and friendly team-oriented work culture.
What you’ll be doing
- Pull Ethernet cable to termination points
- Terminate Ethernet cable
- Test and label cables
- Operate scissor and bucket lift trucks
- Install cabinets and racks
- Work with our ticketing system to ensure that every request is addressed as soon as possible.
- Answer incoming client calls, triage the issue, and resolve remotely.
- Create / administer Office 365 accounts, install and support popular applications, respond to infrastructure and cybersecurity alerts, troubleshoot general IT issues.
- Prepare new computers and other products for delivery to clients.
- Deliver new computers to clients and configure on network
Working with us
This is a full-time permanent position, working Monday to Friday, 8:00am to 5:00pm.
This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products, and build a meaningful career in a highly varied and interesting role.
There are opportunities to expand your duties beyond cabling within our IT team.
Qualifications
- Ability to read colours
- Ability to use a ladder in a safe manner
- Ability to work in a physically demanding atmosphere including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment and/or tooling.
- Ability to test Ethernet cabling
- Job planning and ability to read site drawings
- Experience working in an IT support or help desk role.
- Experience working in a customer facing role.
- Experience working with ticketing software, i.e. Autotask.
- Intermediate level skill with Office 365.
- Post-secondary degree or diploma in IT, networking or similar.
How to Apply
We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
