Current Opportunities
Who are we?
We’re BSC Solutions Group, and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge.
We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for a new Help Desk Technician. If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.
Who are you?
You’re a service oriented, help desk specialist looking to grow your skills and experience with a company that values your contributions. You love helping clients succeed, and ensuring they always receive the best service possible.
You’re familiar with ticketing systems, and are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike.
You love to learn.
Why choose BSC Solutions Group?
We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get:
- $55,000 to $60,000/year commensurate with experience.
- Comprehensive benefits package and vacation.
- Flexible remote / in-office work schedule.
- Constantly explore cutting edge technology with a focus on infrastructure and cybersecurity.
- Fun and friendly team-oriented work culture.
What you’ll be doing
- Work with our ticketing system to ensure that every request is addressed as soon as possible.
- Answer incoming client calls, triage the issue, and resolve remotely.
- Create / administer Office 365 accounts, install and support popular applications, respond to infrastructure and cybersecurity alerts, troubleshoot general IT issues.
- Prepare new computers and other products for delivery to clients.
- Deliver new computers to clients and configure on network
Working with us
This is a full-time permanent position, working Monday to Friday, 8:00am to 5:00pm.
This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products, and build a meaningful career in a highly varied and interesting role.
Qualifications
- Experience working in an IT support or help desk role.
- Experience working in a customer facing role.
- Experience working with ticketing software, i.e. Autotask.
- Intermediate level skill with Office 365.
- Post-secondary degree or diploma in IT, networking or similar.
How to Apply
We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
Who are we?
We’re BSC Solutions Group, and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge.
We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for help with Ethernet cabling for computers, IP Phones and camera installations. If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.
Who are you?
You’re a service oriented, cabling / help desk specialist looking to grow your skills and experience with a company that values your contributions. You love helping clients succeed, and ensuring they always receive the best service possible.
You’re familiar with ticketing systems, and are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike.
You love to learn.
You’re familiar with Ethernet cabling and Working at Heights.
Why choose BSC Solutions Group?
We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get:
- $50,000 to $65,000/year commensurate with experience.
- We supply training for Working at Heights / Lift truck operation
- We supply the tools
- Constantly explore cutting edge technology with a focus on infrastructure and cybersecurity.
- Fun and friendly team-oriented work culture.
What you’ll be doing
- Pull Ethernet cable to termination points
- Terminate Ethernet cable
- Test and label cables
- Operate scissor and bucket lift trucks
- Install cabinets and racks
- Work with our ticketing system to ensure that every request is addressed as soon as possible.
- Answer incoming client calls, triage the issue, and resolve remotely.
- Create / administer Office 365 accounts, install and support popular applications, respond to infrastructure and cybersecurity alerts, troubleshoot general IT issues.
- Prepare new computers and other products for delivery to clients.
- Deliver new computers to clients and configure on network
Working with us
This is a full-time permanent position, working Monday to Friday, 8:00am to 5:00pm.
This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products, and build a meaningful career in a highly varied and interesting role.
There are opportunities to expand your duties beyond cabling within our IT team.
Qualifications
- Ability to read colours
- Ability to use a ladder in a safe manner
- Ability to work in a physically demanding atmosphere including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment and/or tooling.
- Ability to test Ethernet cabling
- Job planning and ability to read site drawings
- Experience working in an IT support or help desk role.
- Experience working in a customer facing role.
- Experience working with ticketing software, i.e. Autotask.
- Intermediate level skill with Office 365.
- Post-secondary degree or diploma in IT, networking or similar.
How to Apply
We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.
