BSC SOLUTIONS GROUP LTD MASTER SERVICES AGREEMENT

This Master Services Agreement (this “Agreement”) is between BSC Solutions Group Ltd. with offices located at 18 Automatic Road, Suite 27, Brampton, Ontario L6S 5N5 (“us”, “our”, “we” or “BSC”), and you, the entity who accepts the terms and conditions of this Agreement as referenced in a separate proposal, quotation or statement of work that we provide to you (each, a “SOW”) (“you”, “your” or “Client”).  This Agreement is effective as of the date of the signature of the Client on the SOW which references this Agreement  (“Effective Date”).

  • SCOPE OF SERVICES; SOW. This is a master agreement that governs all services that we perform or provide to you (collectively, the “Services”).  The Services will be described in one or more proposals, quotations or statements of work that we provide to you (each, a “SOW”). Once you and we mutually agree to a SOW (either by physically signing it or by electronic acceptance), the SOW will become a part of, and governed under, the terms of this Agreement.  If there is a material difference between the language in a SOW and the language in this Agreement, then the language of the SOW will control, except in situations involving warranties, limitations of liability, or termination of this Agreement.  Under those limited circumstances, the terms of this Agreement will control unless the SOW expressly states that it is overriding the conflicting provisions of this Agreement.
  • GENERAL REQUIREMENTS.
    1. For the purposes of this Agreement, “System” means, collectively, any computer network, computer system, peripheral or device installed, maintained, monitored, or operated by us pursuant to a SOW.  To avoid a delay or negative impact on our provision of the Services, during the term of each SOW you agree to refrain from modifying or moving the System, or installing software on the System, without advising BSC of your actions.
    2. Requirements. At all times, all software on the System must be genuine and licensed, and you agree to provide us with proof of such licensing upon our request.  If we require you to implement certain minimum hardware or software requirements in a SOW (“Minimum Requirements”), you agree to do so as an ongoing requirement of us providing our Services to you. 
    3. Maintenance; Updates. If patches and other software-related maintenance updates (“Updates”) are provided under a SOW, we will install the Updates only if we have determined, in our reasonable discretion, that the Updates will be compatible with the configuration of the System and materially beneficial to the features or functionality of the affected software or hardware.  We will not be responsible for any downtime or losses arising from or related to the installation or use of any Update, provided that the Update was installed in accordance with the manufacturer’s or applicable vendor’s instructions. 
    4. Third Party Support. If, in our discretion, a hardware or software issue requires vendor or OEM support, we may contact the vendor or OEM (as applicable) on your behalf and pass through to you, without markup, all fees and costs incurred in that process.  If such fees or costs are anticipated in advance or exceed $100, we will obtain your permission before incurring such expenses on your behalf unless exigent circumstances require otherwise.
    5. Advice; Instructions. From time to time, we may provide you with specific advice and directions related to our provision of the Services or the maintenance or administration of the System.  (For example, our advice or directions may include increasing the System’s server or hard drive capacity or replacing obsolete equipment.) You are strongly advised to promptly follow and implement any directions we provide to you related to the Services which, depending on the situation, may require you to make additional purchases or investments in the System or the environment in which the System is maintained, at your sole cost.  We will not be responsible for any problems or issues (such as System downtime or security-related issues) caused by your failure to promptly follow our advice or directions.  If your failure to follow or implement our advice renders part or all of the Services economically or technically unreasonable to provide in our discretion, then we may terminate the applicable SOW for cause by providing notice of termination to you.  Unless specifically and expressly stated in a SOW, any services required to remediate issues caused by your failure to follow BSC’s advice or directions, or caused by your unauthorized modification of the System, as well as any services required to bring the System up to or maintain the Minimum Requirements, are not covered under any SOW and will be out-of-scope.
    6. Unless otherwise stated in a SOW, all Services will be performed on a schedule, and in a prioritized manner, as determined by us. 
    7. Authorized Contact(s). We will be entitled to rely on any directions or consent provided by your personnel or representatives who are authorized in a SOW to provide such directions or consent (“Authorized Contacts”).  If no Authorized Contact is identified in an applicable SOW, then your Authorized Contact will be the person(s) (i) who signed this Agreement, and/or (ii) who signed the applicable SOW.  If you desire to change your Authorized Contact(s), please notify us of such changes in writing, including the effective date(s).
    8. Insurance. If you are supplied with BSC Equipment (defined below), you agree to acquire and maintain, at your sole cost, insurance for the full replacement value of that equipment, where the retail replacement value is greater than $1,000. in Canadian funds.  We must be listed as an additional insured on any policy acquired and maintained by you under this Agreement, and the policy will not be canceled or modified during the term of the applicable SOW without prior notification to BSC.  Upon our request, you agree to provide proof of insurance to us, including proof of payment of any applicable premiums or other amounts due under the insurance policy.
  • FEES; PAYMENT. You agree to pay the fees described in each SOW.  If the SOW does not include a fee schedule, then you agree to pay us on an hourly basis pursuant to our then-current standard hourly rate schedule.
    Nonpayment.  Fees that remain unpaid for more than thirty (30) days after the date on the invoice will be subject to interest on the unpaid amount(s) until and including the date payment is received, at the lower of either 1.5% per month or the maximum allowable rate of interest permitted by applicable law.  We reserve the right, but not the obligation, to suspend part or all of the Services with 48 hours written notice by email to you, in the event that any portion of undisputed fees are not timely received by us.   Notice of disputes related to fees must be received by us within sixty (60) days after the applicable Service is rendered; otherwise, you waive your right to dispute the fee thereafter.  A re-connect fee may be charged to you if we suspend the Services due to your nonpayment.  Time is of the essence in the performance of all payment obligations by you.
    Deposits/Pre-payments. In the case of quotations/proposals provided by BSC to Client for hardware, software and professional services, if the quotation/proposal total is pre-paid in part or in full, and Client fails to take delivery of parts and equipment, then upon thirty (30) days’ written notice by BSC to Client at the address indicated in the “Sold to:” section on the first page, title to parts and equipment shall automatically revert back to BSC and any rights of Client to such parts and equipment shall be released and discharged automatically.  The pre-paid amount shall in that event be retained by BSC as liquidated damages and not as penalty.
  • ACCESS. You hereby grant us the right to monitor, diagnose, manipulate, communicate with, retrieve information from, and otherwise access the System, on a 24x7x365 basis, for the purpose of enabling us to provide the Services.  It is your responsibility to secure, at your own cost and prior to the commencement of any Services, any necessary rights of entry, licenses (including software licenses), permits or other permissions necessary for us to provide Services to the System and, if applicable, at your designated premises, both physically and virtually.  Proper and safe environmental conditions must be provided and assured by you at all times. We shall not be required to engage in any activity or provide any Services under conditions that pose or may pose a safety or health concern to any personnel, or that would require extraordinary or non-industry standard efforts to achieve.
  • LIMITED WARRANTIES; LIMITATIONS OF LIABILITY.
    1. Hardware / Software Purchased Through BSC. Unless otherwise stated in a SOW, all hardware, software, peripherals or accessories purchased through BSC (“Third Party Products”) are nonrefundable once the applicable purchase order is placed in our queue for delivery.  We will use reasonable efforts to assign, transfer and facilitate all warranties (if any) and service level commitments (if any) for the Third Party Products to you, but will have no liability whatsoever for the quality, functionality or operability of any Third Party Products, and we will not be held liable as an insurer or guarantor of the performance, uptime or usefulness of any Third Party Products.  Unless otherwise expressly stated in a SOW, all Third-Party Products are pro­vided “as is” and without any warranty whatsoever as between us and you (including but not limited to implied warranties). 
    2. Liability Limitations. This paragraph limits the liabilities arising under this Agreement or any SOW and is a bargained-for and material part of this Agreement.  You acknowledge and agree that BSC would not enter into this Agreement unless it could rely on the limitations described in this paragraph. Unless otherwise expressly stated in a SOW to the contrary, all Services are provided “as is” without any implied warranties or guarantees whatsoever.  In no event shall either party be liable for any indirect, special, exemplary, consequential, or punitive damages, such as lost revenue, loss of profits (except for fees due and owing to BSC), savings, or other indirect or contingent event-based economic loss arising out of or in connection with this Agreement, any SOW, or the Services, or for any loss or interruption of data, technology or services, or for any breach hereof or for any damages caused by any delay in furnishing Services under this Agreement or any SOW, even if a party has been advised of the possibility of such damages; however, reasonable attorneys’ fees awarded to a prevailing party (as described below) shall not be limited by the foregoing limitation.  Except for your payment obligations and your indemnification obligations described in this Agreement, a responsible party’s (“Responsible Party’s”) aggregate liability to the other party (“Aggrieved Party”) for damages from any and all claims or causes whatsoever, and regardless of the form of any such action(s), that arise from or relate to this Agreement (collectively, “Claims”), whether in contract, tort, indemnification, or negligence, shall be limited solely to the amount of the Aggrieved Party’s actual and direct damages, not to exceed the amount of fees paid by you to BSC for the specific Service upon which the applicable claim(s) is/are based during the three (3) month period immediately prior to the date on which the cause of action accrued.  The foregoing limitations shall not apply to the extent that the Claims are caused by a Responsible Party’s willful or intentional misconduct, or gross negligence.  Similarly, a Responsible Party’s liability obligation shall be reduced to the extent that a Claim is caused by, or the result of, the Aggrieved Party’s willful or intentional misconduct, or gross negligence.
  • INDEMNIFICATION. Each party (an “Indemnifying Party”) agrees to indemnify, defend and hold the other party (an “Indemnified Party”) harmless from and against any and all losses, damages, costs, expenses or liabilities, including reasonable attorneys’ fees, (collectively, “Damages”) that arise from, or are related to, the Indemnifying Party’s breach of this Agreement. The Indemnified Party will have the right, but not the obligation, to control the intake, defense and disposition of any claim or cause of action for which indemnity may be sought under this section.  The Indemnifying Party shall be permitted to have counsel of its choosing participate in the defense of the applicable claim(s); however, (i) such counsel shall be retained at the Indemnifying Party’s sole cost, and (ii) the Indemnified Party’s counsel shall be the ultimate determiner of the strategy and defense of the claim(s) for which indemnity is provided.  No claim for which indemnity is sought by an Indemnified Party will be settled without the Indemnifying Party’s prior written consent, which shall not be unreasonably delayed or withheld.
  • TERM; TERMINATION. This Agreement begins on the Effective Date and continues until terminated as described in this Agreement.  Each SOW will have its own term and will be terminated only as provided herein, unless otherwise expressly stated in the applicable SOW.  The termination of one SOW shall not, by itself, cause the termination of (or otherwise impact) this Agreement or the status or progress of any other SOW between the parties.
    1. Termination Without Cause. Unless otherwise agreed by the parties in writing or otherwise permitted under this Agreement, no party will terminate this Agreement without cause if, on the date of termination, a SOW is in progress.  In addition, neither you nor we will terminate a SOW without cause prior to the SOW’s natural expiration date.  However, if we decide to stop providing a service to all of our customers generally, then we may terminate an applicable SOW without cause by providing no less than one hundred and twenty (120) days prior written notice to you.  If you terminate a SOW without cause and without our consent, then you will be responsible for paying the termination fee described in Section 2, below.  If no SOW is in progress, then this Agreement will automatically terminate sixty (60) days after the last termination date of the last SOW between BSC and Client.  
    2. Termination For Cause. In the event that one party (a “Defaulting Party”) commits a material breach under a SOW or under this Agreement, the non-Defaulting Party will have the right, but not the obligation, to terminate immediately this Agreement or the relevant SOW (a “For Cause” termination) provided that (i) the non-Defaulting Party has notified the Defaulting Party of the specific details of the breach in writing, and (ii) the Defaulting Party has not cured the default within twenty (20) days (ten (10) days for non-payment by Client) following receipt of written notice of breach from the non-Defaulting Party.  If BSC terminates this Agreement or any SOW For Cause, or if you terminate any SOW without cause prior to such SOW’s expiration date, then BSC shall be entitled to receive, and you hereby agree to pay to us, (i) all amounts that would have been paid to BSC had this Agreement or SOW (as applicable) remained in effect, and (ii) all expenses incurred by us in our preparation and provision of the Services to you, e.g., licensing fees incurred by BSC, non-mitigatable hard costs, etc.  If you terminate this Agreement or a SOW For Cause (defined below), then you will be responsible for paying only for those Services that were properly delivered and accepted by you up to the effective date of termination.
    3. Client Activity As A Basis for Termination. In the event that (i) any Client-supplied equipment, hardware or software, or any action undertaken by you, causes the System or any part of the System to malfunction consequently requiring remediation by BSC on three (3) occasions or more (“System Malfunction”), and if under those circumstances, you fail to remedy, repair or replace the System Malfunction as directed by us (or you fail to cease the activity causing the System Malfunction, as applicable), or (ii) you or any of your staff, personnel, contractors, or representatives engage in any unacceptable act or behavior that renders it impracticable, imprudent, or unreasonable to provide the Services to you, then we will have the right, upon ten (10) days prior written notice to you, to terminate this Agreement or the applicable SOW For Cause or, at our discretion and if applicable, amend the applicable SOW to eliminate from coverage any System Malfunction or any equipment or software causing the System Malfunction.
    4. Consent.You and we may mutually consent, in writing, to terminate a SOW or this Agreement at any time.
    5. Equipment / Software Removal. Upon termination of this Agreement or applicable SOW for any reason, you will provide us with access, during normal business hours, to your premises or any other locations at which BSC-owned equipment or software (collectively, “BSC Equipment”) is located to enable us to remove all BSC Equipment from the premises.  If you fail or refuse to grant BSC access as described herein, or if any of the BSC Equipment is missing, broken or damaged (normal wear and tear excepted) or any of BSC-supplied software is missing, we will have the right to invoice you for, and you hereby agree to pay immediately, the full replacement value of any and all missing or damaged items.
    6. Transition; Deletion of Data. In the event that you request BSC’s assistance to transition away from our services, we will provide such assistance if (i) all fees due and owing to us are paid to us in full prior to BSC providing its assistance to you, and (ii) you agree to pay our then-current hourly rate for such assistance, with up-front amounts to be paid to us as we may require. For the purposes of clarity, it is understood and agreed that the retrieval and provision of passwords, log files, administrative server information, or conversion of data are transition services, and are subject to the preceding requirements. Unless otherwise expressly stated in a SOW, we will have no obligation to store or maintain any Client data in our possession or control beyond fifteen (15) calendar days following the termination of this Agreement.  We will be held harmless for, and indemnified by you against, any and all claims, costs, fees, or expenses incurred by either party that arise from, or are related to, our deletion of your data beyond the time frames described in this Section.
  • RESPONSE; REPORTING.
    1. Response. We warrant and represent that we will provide the Services, and respond to any notification received by us of any error, outage, alarm or alert pertaining to the System, in the manner and within the time period(s) designated in an applicable SOW (“Response Time”), except for (i) those periods of time covered under the Onboarding Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of your System or our equipment or network, or (iv) delays caused by a force majeure event.
            a) Scheduled Downtime. For the purposes of this Agreement, Scheduled Downtime will mean those hours, as determined by us but which will not occur between the hours of 8:00 AM and 5:00 PM EST (or EDT, as applicable), Monday through Friday without your authorization or unless exigent circumstances exist, during which time we will perform scheduled maintenance or adjustments to its network.  We will use our best efforts to provide you with at least twenty-four (24) hours of notice prior to scheduling Scheduled Downtime.
           b) Client-Side Downtime. We will not be responsible under any circumstances for any delays or deficiencies in the provision of, or access to, the Services to the extent that such delays or deficiencies are caused by your actions or omissions (“Client-Side Downtime”).
           c) Vendor-Side Downtime. We will not be responsible under any circumstances for any delays or deficiencies in the provision of, or access to, the Services to the extent that such delays or deficiencies are caused by third party service providers, third party licensors, or “upstream” service or product vendors.
           d) Remedies; Limitations. Except for the On-boarding Exception, if we fail to meet our service level commitment in a given calendar month and if, under such circumstances, our failure is not due to your activities, omissions, or inactivity, then upon receiving your written request for credit, we will issue you a pro-rated credit in an amount equal to the period of time of the outage and/or service failure.  All requests for credit must be made by you no later than forty-five (45) days after you either (i) report the outage or service failure to us, or (ii) if applicable, receive a monthly report showing the outage and/or failure.  The remedies contained in this paragraph and in TERM;TERMINATION, Section 2, are in lieu of (and are to the exclusion of) any and all other remedies that might otherwise be available to you for our failure to meet any service level commitment during the term of this Agreement.
    2.  On-boarding Exception. You acknowledge and agree that for the first thirty (30) days following the commencement date of a SOW, the Response Time commitments described in this Agreement will not apply to us, it being understood that there may be unanticipated downtime or delays due to our initial startup activities with you (the “On-boarding Exception”). 
  • CONFIDENTIALITY.
    1. Defined. For the purposes of this Agreement, Confidential Information means any and all non-public information provided to us by you, including but not limited to your customer data, customer lists, internal documents, and related information.  Confidential Information will not include information that: (i) has become part of the public domain through no act or omission of BSC, (ii) was developed independently by us, or (iii) is or was lawfully and independently provided to us prior to disclosure by you, from a third party who is not and was not subject to an obligation of confidentiality or otherwise prohibited from transmitting such information.
    2. Use. We will keep your Confidential Information confidential and will not use or disclose such information to any third party for any purpose except (i) as expressly authorized by you in writing, or (ii) as needed to fulfill our obligations under this Agreement.  If we are required to disclose the Confidential Information to any third party as described in part (ii) of the preceding sentence, then we will ensure that such third party is required, by written agreement, to keep the information confidential under terms that are at least as restrictive as those stated in this Section CONFIDENTIALITY. 
    3. Due Care. We will exercise the same degree of care with respect to the Confidential Information we receive from you as we normally take to safeguard and preserve our own confidential and proprietary information, which in all cases will be at least a commercially reasonable level of care.
    4. Compelled Disclosure. If we are legally compelled (whether by deposition, interrogatory, request for documents, subpoena, civil investigation, demand or similar process) to disclose any of the Confidential Information, we will immediately notify you in writing of such requirement so that you may seek a protective order or other appropriate remedy and/or waive our compliance with the provisions of this Section, CONFIDENTIALITY.  We will use our best efforts, at your expense, to obtain or assist you in obtaining any such protective order.  Failing the entry of a protective order or the receipt of a waiver hereunder, we may disclose, without liability hereunder, that portion (and only that portion) of the Confidential Information that we have been advised, by written opinion from our counsel, that we are legally compelled to disclose.
  • ADDITIONAL TERMS; THIRD PARTY SERVICES.
    1. EULAs. Portions of the Services may require you to accept the terms of one or more third party end user license agreements (“EULAs”).  If the acceptance of a EULA is required in order to provide the Services to you, then you hereby grant us permission to accept the EULA on your behalf.  EULAs may contain service levels, warranties and/or liability limitations that are different than those contained in this Agreement.  You agree to be bound by the terms of such EULAs, and will look only to the applicable third party provider for the enforcement of the terms of such EULAs. If, while providing the Services, we are required to comply with a third-party EULA and the third party EULA is modified or amended, we reserve the right to modify or amend any applicable SOW with you to ensure our continued compliance with the terms of the third party EULA. 
    2. Third Party Services. Portions of the Services may be acquired from, or rely upon the services of, third party manufacturers or providers, such as data hosting services, domain registration services, and data backup/recovery services (“Third Party Service”).  Not all Third Party Services may be expressly identified as such in a SOW, and at all times we reserve the right to utilize the services of any third party provider or to change third party providers in our sole discretion as long as the change does not materially diminish the Services to be provided to you under a SOW.  We will not be responsible, and will be held harmless by you, for the failure of any third-party provider or manufacturer to provide Third Party Services to BSC or to you. 
    3. Data Loss. Under no circumstances will we be responsible for any data lost, corrupted or rendered unreadable due to (i) communication and/or transmissions errors or related failures, (ii) equipment failures (including but not limited to silent hardware corruption-related issues), or (iii) our failure to backup or secure data from portions of the System that were not expressly designated in the applicable SOW as requiring backup or recovery services. Unless expressly stated in a SOW, we do not warrant or guarantee that any maintained storage device or functionality, data backup device or functionality, or load balancing functionality will operate in an error-free manner.
    4. BYOD. You hereby represent and warrant that we are authorized to access all devices, peripherals and/or computer processing units, including mobile devices (such as notebook computers, smart phones and tablet computers) that are connected to the System, regardless of whether such device(s) are owned, leased or otherwise controlled by you.  BSC will not be obligated to provide the Services to any mobile device or temporarily-connected device unless that obligation is specifically stated in an applicable SOW.
  • OWNERSHIP.  Each party is, and will remain, the owner and/or licensor of all works of authorship, patents, trademarks, copyrights and other intellectual property owned or licensed by such party (“Intellectual Property”), and nothing in this Agreement or any SOW shall be deemed to convey or grant any ownership rights or goodwill in one party’s Intellectual Property to the other party.
  • ARBITRATION. All disputes and questions arising from or related to this Agreement shall be resolved by arbitration. The arbitration shall be conducted by a single arbitrator experienced in commercial and information technology transactions. The arbitrator shall be appointed by agreement between the parties or, if no agreement can be promptly reached, such arbitrator shall be appointed by a Judge of the Superior Court of Justice sitting in the Greater Toronto Area, upon the application of any of the parties and such judge shall be entitled to act as such arbitrator, if he or she so desires.  Unless otherwise agreed to by all the parties, the arbitration shall take place in the venue described in Section MISCELLANEOUS, number 13 below. The procedure to be followed shall be agreed to by the parties or, in default of such agreement, determined by the arbitrator. The arbitration shall proceed in accordance with the provisions of the Arbitration Act, 1991 (Ontario). The arbitrator shall have the power to proceed with the arbitration and to deliver his or her award notwithstanding the default by any party in respect of any procedural order made by the arbitrator. The decision arrived at by the arbitrator shall be final and binding.  Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
  • MISCELLANEOUS.
    1. Disclosure. You warrant and represent that you know of no law or regulation governing your business that would impede or restrict our provision of the Services, or that would require us to register with, or report our provision of the Services (or the results thereof), to any government or regulatory authority. 
    2. Assignment. Neither this Agreement nor any SOW may be assigned or transferred by a party without the prior written consent of the other party.  This Agreement will be binding upon and inure to the benefit of the parties hereto, their legal representatives, and permitted successors and assigns. Notwithstanding the foregoing, we may assign our rights and obligations hereunder to a successor in ownership in connection with any merger, consolidation, or sale of substantially all of the assets of our business, or any other transaction in which ownership of more than fifty percent (50%) of our voting securities are transferred; provided, however, that such assignee expressly assumes our obligations hereunder.
    3. Amendment. Unless otherwise expressly permitted under this Agreement, no amendment or modification of this Agreement or any SOW will be valid or binding upon the parties unless such amendment or modification is originated in writing by BSC, specifically refers to this Agreement, and is accepted in writing by one of your Authorized Contacts. 
    4. Time Limitations. The parties mutually agree that, unless otherwise prohibited by law, any action for any matter arising out of this Agreement or any SOW (except for issues of nonpayment by Client) must be commenced within six (6) months after the cause of action accrues or the action is forever barred.
    5. Severability. If any provision hereof or any SOW is declared invalid by a court of competent jurisdiction, such provision will be ineffective only to the extent of such invalidity, illegibility or un-enforceability so that the remainder of that provision and all remaining provisions of this Agreement or any SOW will be valid and enforceable to the fullest extent permitted by applicable law. 
    6. Other Terms. We will not be bound by any terms or conditions printed on any purchase order, invoice, memorandum, or other written communication supplied by you unless such terms or conditions are incorporated into a duly executed SOW, or unless we have expressly acknowledged the other terms and, thereafter, expressly and specifically accepted such other terms in writing.
    7. No Waiver. The failure of either party to enforce or insist upon compliance with any of the terms and conditions of this Agreement, the temporary or recurring waiver of any term or condition of this Agreement, or the granting of an extension of the time for performance, will not constitute an Agreement to waive such terms with respect to any other occurrences.
    8. Merger. This Agreement, together with any and all SOWs, sets forth the entire understanding of the parties and supersedes any and all prior agreements, arrangements or understandings related to the Services, and no representation, promise, inducement or statement of intention has been made by either party which is not embodied herein.  Any document that is not expressly and specifically incorporated into this Agreement or SOW will act only to provide illustrations or descriptions of Services to be provided and will not modify this Agreement or provide binding contractual language between the parties.  We will not be bound by any of our agents’ or employees’ representations, promises or inducements if they are not explicitly set forth in this Agreement.
    9. Force Majeure. Neither party will be liable to the other party for delays or failures to perform its obligations under this Agreement or any SOW because of circumstances beyond such party’s reasonable control.  Such circumstances include, but will not be limited to, any intentional or negligent act committed by the other party, or any acts or omissions of any governmental authority, natural disaster, act of a public enemy, acts of terrorism, riot, sabotage, disputes or differences with workmen, power failure, communications delays/outages, delays in transportation or deliveries of supplies or materials, cyberwarfare, cyberterrorism, or hacking, malware or virus-related incidents that circumvent then-current anti-virus or anti-malware software, and acts of God.
    10. Non-Solicitation. You acknowledge and agree that during the term of this Agreement and for a period of one (1) year following the termination of this Agreement, you will not, individually or in conjunction with others, directly or indirectly solicit, induce or influence any of BSC’s employees or subcontractors to discontinue or reduce the scope of their business relationship with BSC, or recruit, solicit or otherwise influence any employee or agent of BSC to discontinue such employment or agency relationship with BSC. In the event that you violate the terms of the restrictive covenants in this Section,  you acknowledge and agree that the damages to BSC would be difficult or impracticable to determine, and you agree that in such event, as BSC’s sole and exclusive remedy therefore, you will pay BSC as liquidated damages and not as a penalty an amount equal to fifty percent (50%) percent of that employee or subcontractor’s first year of base salary with you (including any signing bonus).  In addition to and without limitation of the foregoing, any solicitation or attempted solicitation for employment directed to any of our employees by you will be deemed to be a material breach of this Agreement, in which event we shall have the right, but not the obligation, to terminate this Agreement or any then-current SOW immediately For Cause.
    11. Survival. The provisions contained in this Agreement that by their context are intended to survive termination or expiration of this Agreement will survive.  If any provision in this Agreement is deemed unenforceable by operation of law, then that provision shall be excised from this Agreement and the balance of this Agreement shall be enforced in full.
    12. Insurance. BSC and you will each maintain, at each party’s own expense, all insurance reasonably required in connection with this Agreement or any SOW, including but not limited to, workers compensation and general liability.  We agree to maintain a general liability policy with a limit not less than $1,000,000 per occurrence.  All of the insurance policies described herein will not be canceled, materially changed or renewal refused until at least thirty (30) calendar days written notice has been given to the other party by certified mail. 
    13. Governing Law; Venue. This Agreement and any SOW will be governed by, and construed according to, the laws of Ontario, Canada.  You hereby irrevocably consent to the exclusive jurisdiction and venue of Ontario, Canada for any and all claims and causes of action arising from or related to this Agreement.
    14. No Third Party Beneficiaries. The Parties have entered into this Agreement solely for their own benefit.  They intend no third party to be able to rely upon or enforce this Agreement or any part of this Agreement.
    15. Usage in Trade. It is understood and agreed that no usage of trade or other regular practice or method of dealing between the Parties to this Agreement will be used to modify, interpret, supplement, or alter in any manner the terms of this Agreement.
    16. Business Day. If any time-period set forth in this Agreement expires on a day other than a business day in Ontario, Canada, such period will be extended to and through the next succeeding business day in Ontario, Canada.
    17. Notices; Writing Requirement. Where notice is required to be provided to a party under this Agreement, such notice may be sent by Canada postal registered mail, overnight courier or email as follows: notice will be deemed delivered three (3) business days after being sent by Canadian postal registered mail, or one (1) day following delivery when sent by courier or one (1) day after notice is sent by email.  Notice sent by email will be sufficient only if (i) the sender emails the notice to the last known email address of the recipient, and (ii) the sender will preserve the email until such time that it is acknowledged by the recipient. All electronic documents and communications between the parties will satisfy any “writing” requirement under this Agreement.
    18. Independent Contractor. BSC is an independent contractor, and is not your employer, employee, partner, or affiliate. 
    19. Subcontractors. Generally, BSC does not utilize subcontractors; however, should BSC elect to subcontract a portion of the Services, BSC shall guarantee all work performed by any BSC-designated subcontractor as if BSC performed the subcontracted work itself. 
    20. Data Access/Storage. Depending on the Service provided, a portion of your data may occasionally be accessed or stored on secure servers located outside of Canada.  You agree to notify us if your company requires us to modify our standard access or storage procedures.

– published November 15, 2018


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Let us diagnose and work on the computer problem of your choice and
find out what over 25 years of service excellence feels like.

Accepting this free offer in no way obligates you to do any further business with us but of course we hope you will!

Conditions:
1. Because our resources are not unlimited, the free service ticket will cover a maximum of 2 hours of remote support for 1 service issue.
2. Since customers who are the best fit for our services have a minimum of 10 computers, this free offer only applies to organizations of this size.
3. This offer applies only to organizations who are not already a customer of BSC Solutions Group.

Please fill out this form and a BSC Solutions Group “IT Guardian Angel”
will contact you within 24 hours.









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