"I started with this company four months ago as the Director of Finance & Administration. During the first couple months I was dealing with our IT system issues several times a day, sometimes my entire day was devoted to helping upset users, system crashes and general frustration. We had several third party VAR’s that we were relying upon to solve these issues. In no time I was playing Johnny-in-the-Middle acting as the referee between the a couple of VAR’s with no end in sight. We needed our systems to perform consistently and become an enabler to our operations and not a major distraction. In a crisis you find out rather quickly who are the people you can rely upon. In our situation BSC stepped up and never turned their back on us even when it was apparent the issues we were dealing with were not of their making or under their contractual responsibility. They also stepped in when we had a hardware backup server failure and negotiated with the supplier for an upgraded server at no cost to us and handled all the installation. In my position you just want a team to say what they will do and do what they say. Trust is a big part of any relationship and that is what we have with BSC. "
Bob, Director of Finance & Administration
"I would like to let you know that since the completion of our server migration from BSC Solutions Group and upgrades to new technologies, our system has had fewer problems. We are maximizing productivity and the system is running smoothly. Your services are reliable and prompt. Thanks to Jeremy, Paul and all your management and support staff."
Paramjit, Network Administrator
"When my staff come to me with a problem, my stress level starts to go up but then BSC responds fast and fixes the problem in no time."
Tom, Vice President
"With BSC, computer replacements have been seamless, which has been an entirely new and much welcomed change. I would
absolutely recommend BSC to my peers without hesitation."
Darlene, Secretary Treasurer
"We have been with BSC Solutions Group for several years now, and we couldn’t be happier. They’ve seen us through many changes and they have always been there when we needed them. It’s been a real pleasure having them “on our tem” and don’t hesitate to recommend BSC."
Tricia, Business Manager
"BSC Soutions Group has been a trusted service provider to our company for over ten years. They have continued to increase the value that they give us in IT infrastructure supply and support. Their team understands our issues and always helps us to get better."
Steve, Chief Operating Officer
"To all of our friends at BSC Solutions Group,
It is long overdue for me to take a moment and thank each and every one of you for helping every one of us at The Cats Castle over the last fifteen years. Time does fly! Our focus has always been cat care and the boarding of these beautiful little companions. Thanks to you, we have been able to concentrate 100% on our cat care with no worries and virtually no knowledge of IT. What a relief.
They say that to error is human and to really screw up you need a computer! All of you at BSC know that we do it very well. The list of all the IT in our work place that you have helped us with is so very extensive. Let me try to count the ways:
Cloud based software
Kennel Connection software
Computer setup and protection
Our Telephone system and the setup
Any and all errors
Your emergency off hours support is outstanding
Thanks for always being there for us.
Cat Boarding Facility
"BSC has been providing us with IT support since 2014. They make it easy and convenient to work with them, and respond quickly to any requests we make. I like the email updates I receive on any active support tickets, letting me know their status. Hiring BSC has saved me lots of time and given me peace of mind that they are monitoring our network and data backup and I know that in an emergency situation I can count on them to be there and to handle things."
Andy, Owner & General Manager
"BSC Solutions Group provides prompt and efficient IT services with a high level of professionalism and integrity. IT can be very frustrating to those of us who are less IT savvy but their team manages to fix the problem and calm us down all at the same time. "
"When we have an issue, it’s a quick response. BSC is professional but friendly
and accessible at the same time, and there is a good rapport between us and the BSC staff. We never hesitate to call and BSC's expertise level is good. I’ve been
quite satisfied with the whole range of BSC's services. I act as an intermediary, but I barely have to do anything, and I don’t worry about the status of our Servers. Monthly dollar costs are about the same but overall there are less problems and the response is faster so in the end the cost is less. The result: better productivity, reduced stress and happier employees."
Matteo, Operations Manager
Wholesale Sales & Distribution Company
"Using BSC Solutions Group is the best outsourcing decision I have ever made. It enables me to concentrate on my business instead of running our computer system. Allowing BSC to tell me how to optimize the performance of our computer system was much better than trying to figure it out on my own. They are the professionals. After years of service from BSC and plenty of upgrades to new technologies, our system has far fewer problems. We are maximizing the productivity savings our computer was intended to provide. Problems which could have taken hours to resolve in the past can often be taken care of off-site on a timely basis through BSC’s remote access in just a few minutes. If you need the weight of computer related stress and frustration taken off your shoulders then I highly recommend BSC Solutions Group. They are a valuable part of our business."
Tony, General Manager
Wholesale Sales & Distribution Company
"When a relationship is measured in decades instead of years you know you have a good one, and my firm has been working with BSC Solutions Group since 2002. The service is always professional and responsive, and for a smaller firm like ours with no in-house IT department the continuity at the other end of the telephone is key."
"For many years BSC has provided us with state of the art technical solutions. From the analysis of our requirements to the installation and support of our various networks, BSC offers highly skilled service with efficiency and a vast knowledge base. Their preventative maintenance measures keep our systems running smoothly with very minimal down time. And when problems do arise, whether by phone, remote access or an on-site visit, the staff is always ready to resolve issues in a timely manner with a personal approach."
Donna, Network Administrator
"BSC has been our IT support go to for many years. They have an excellent, knowledgeable staff and are flexible in adapting as our needs change. I highly recommend them."
Natasha, Pastor of Administration & Family Life
"BSC Solutions is a group of dedicated, experienced, knowledgeable and reliable professionals. From day one, when Bill stopped by to assess our issues, we got nothing but an excellent service. BSC technicians always respond to our calls quickly and solve our issues almost immediately. BSC is the solution we were looking for to solve our IT needs. They always consider the most convenient solutions for us in terms of security, equipment and the budget we count on (we are a small not-for-profit organization).
I’d also like to highlight the friendliness and flexibility of the whole team, from sales to technical support.
We love working with BSC. It’s been one or so years and we haven’t had any more headaches related to IT. And that makes a huge difference in our day to day operations. We have to say it too…It’s also a fun and creative team.
Thank you for all the support!!!!"
Camila, Administration & Communications Manager
"We have been using BSC Solutions Group as our primary IT support for more than 20 years. They have provided us with everything from work stations and tablets to Exchange servers. We rely on BSC to maintain our network integrity, security and to make sure our system has all the required updates. They have provided ProTherm with backup strategies and solutions. When we have issues with work stations, emails or connectivity BSC responds quickly to resolve the issue with their in house expertise. BSC has been an integral part of the growth of our company and I highly recommend BSC Solutions Group."
"In our 40+ years in business, which has involved many IT relationships, we had not found an exceptional IT provider, until we joined with our current IT provider, BSC Solutions Group. BSC offers outstanding service, knowledge and professionalism.
BSC is not just our IT provider, but our ‘partner’ in assisting with one of the key operations of our business. Their genuine care and excellent service, to ensure our IT operations are running at optimum efficiency, allows us to focus on other areas of the business, without any concern for the IT area.
Over the past 10 years, BSC Solutions continually assists us in planning for our future IT needs. They provide us with many options and much-needed guidance, when making decisions related to newer technologies and cutting-edge software. BSC staff are always helpful, prompt and highly skilled at ensuring our needs are met.
In this day-and-age of technology, no business can afford, not to have a top-notch IT partner.
BSC is a top-notch IT partner, and we wouldn’t hesitate to highly recommend them to any potential client.
"Thank you for the support you have given us this year and previous years. I know we don’t say it enough, but your expertise, professionalism and quick response have helped us to get our work done effectively and efficiently. Thank you so much."
Ana, Operations Manager
"We have had the pleasure of partnering with BSC group for our IT support for a year now.
From the start, they have been very attentive and listened to our needs as a small-medium sized business. They have provided solutions and have made adjustments to accommodate the particular needs of our office. So far, we have trusted them with what we would consider “big technical jobs”, ie. converting our email to the cloud via Office 365, data back up/archiving and a server switch. We also receive regular support via their helpdesk with good results. Thank you to BSC, particularly to the current group we have been dealing with Bryan, Jeremy, Shawn, Paul and Craig!"
Linda, Operations Manager
"I have dealt with BSC for approximately 10 years now and they are definitely someone you can depend on. Anytime I have called in for support of any kind my calls are handled quickly and efficiently. When an onsite visit is required for bigger jobs all the BSC staff are professional and courteous. I would always recommend BSC to anyone looking for IT solutions."
Brian, Fleet Sales Manager